Frequently Asked Questions
Everything you need to know before you shop
Is everything on Jeanzy 100% authentic?
Yes. We only sell 100% original leftover/surplus stock from top international denim labels. We never sell replicas or first-copies.
What does "leftover stock" mean?
Leftover stock refers to genuine surplus inventory — extra units from production runs, cancelled orders, or overstock — that never made it to full-price retail. It's the same authentic product, just sold at a lower price because it's excess inventory.
Are the product photos real?
Yes, 100%. Every image on our site is shot in-house by our own team. No stock images, no filters, no edited photos. What you see is exactly what you'll receive.
How do I know my size?
Each product page includes a detailed size chart. We recommend measuring a pair of jeans you already own and comparing it to our chart for the most accurate fit.
What if the size doesn't fit?
No problem — you can request an exchange or return within 15 days of delivery.
How do I place an order?
Simply browse our collection, add your desired items to cart, and checkout. You can pay via Cash on Delivery or online payment.
Can I cancel or modify my order?
Yes, as long as the order hasn't been dispatched yet. Contact us as soon as possible with your order number.
Do you offer Cash on Delivery (COD)?
Yes, COD is available on all orders across Pakistan.
Is online payment safe?
Yes, all online payments are processed through secure, encrypted payment gateways.
Is delivery really free?
Yes — free delivery on every order, anywhere in Pakistan, no minimum order required.
How long does delivery take?
2-4 business days for major cities, 3-6 business days for other areas.
How can I track my order?
Once dispatched, you'll receive a tracking number via SMS/WhatsApp/email.
What is your return policy?
We offer 15-day hassle-free returns on all eligible items. See our full Return Policy page for details.
How long do refunds take?
Refunds are processed within 5-7 business days after we receive and inspect the returned item.